Karen Keller
- Timing is everything! Knowing when to take no for an answer and knowing when to come back.
- Listen between the lines. Listening to everything that is NOT said. Tricky but necessary.
- Wearing many hats. Positioning herself by staying 3 steps ahead at all times. She should be a good dancer, too. Positions can change at the drop of a hat!
- Clear and focused. Talking about the person in front of her at all times. Her attention is on the person in the room, on the phone, or in the audience.
- Keeping it real. Sincerity, sincerity, and more sincerity (which goes hand-in-hand with authenticity, authenticity, and more authenticity!)
