Being predictable is often considered a negative. It’s not. Being predictable can lead you to great success. For instance, if you discovered a formula that works, why not use it every time? Now, being predictable isn’t about staying the same year after year. It’s about knowing which behaviors to exercise once you’ve discovered their success at each stage of business growth.

The phrase ‘His name is mud” came from the story about a man named Samuel Mudd who was thought to be a co-conspirator in Abraham Lincoln’s assignation. His conviction was later overturned, but nonetheless, the phrase stuck with him and for more than a hundred years later.

There probably aren't many people on the planet who don't know about the upcoming nuptials of one of the most famous bachelors in the world. Getting married is a pretty big step in life for anyone, and doing it before the eyes of millions is thankfully not what the rest of us have to take on! Still, William and Kate are going to be in "business" a long time, and we can already see they are determined to color a little outside the lines and run their own show despite all the trappings of tradition around them.

Customer retention, relationship management, and how a business owner provides customer service is extremely important to the bottom line. Everyone knows it cost more money to find a new customer than to retain an existing one. So why not give it your all to satisfy your customer’s needs.

Every customer wants something. It doesn’t matter what it is, they want it yesterday. If you could know ahead of time what they wanted, that’d make life so much easier. So, instead of the typical Top 5, let’s do a Top Ten piece. Here it is – just for you!

1. Value relationships where you are an equal. This applies to both personal and professional relationships where you are respected and valued as a person for what you believe, and the ideas you bring to the table.

1. Being grateful improves your disposition. It makes you happier and therefore, more approachable and likeable.